The customer called just before quarter’s end: Key components were coming off an assembly line in Ipoh, Malaysia. Could Morgan pick them up and fly them to San Francisco in time to be kitted together with a larger system? The combined system would then have to be shipped before the end of the reporting period.
“What the client was asking us to do was nearly physically impossible,” remembers Bereket Tesfaldet, Morgan’s Manager, San Francisco Operations.
That was before changes started happening. First, there were plant delays in Ipoh. So, Morgan stationed a driver on standby at the factory dock. Pickup time came and went. A revised pickup time passed by. Then another revised time missed. Morgan’s driver stayed on scene.
“The flights we had booked kept taking off, and we had to find new flights several times,” says PY Teoh, a member of Morgan’s Malaysia team. “In the end, we were down to the very last flight.”
When the goods were finally tendered after midnight, Morgan’s driver dashed towards the airport in Kuala Lumpur, where a flight was waiting.
Meanwhile, Morgan’s California team was already working to clear the goods through customs: “We had to arrange for the cargo office to open outside of normal hours,” says Tesfaldet. Early Saturday morning, a Morgan driver brought it to the client’s site — with literally less than an hour on the clock.